We aim for 100%
customer satisfaction since
we know customers are "our master and king."
We do not charge more than the amount we display on the internet.
In some cases we charge the verbal agreement amount between
customer and us. We do not over charge!!! No hidden charges!!!
No surcharges!!! If there are any disputes, customers can
simply report the cases to their credit card companies, and we
will adjust. However, Sole Convenience Inc. has rarely ever had
any disputes. Sole Convenience Inc. will send out the receipts to
customers on the order date.
All damages made by shipping companies in delivering products to
customers will be covered by Sole Convenience Inc. We will ship
out new replacement units as soon as we verify the shipping
companies are returning the old units to Sole Convenience Inc.
All returns must
be accompanied by a return authorization number. Due to
manufacturer's policies, some merchandise may not be returnable
for any reason. Merchandise that is "close-out" or
"special order" is not returnable. Auction
merchandise is not returnable. Shipping charges that are
incurred by the customer for merchandise being returned to Sole
Convenience Inc., for any reason, must be paid by the customer and
not by Sole Convenience Inc. It is the customer's responsibility
to pay all shipping and restocking charges that accrue due to
customer cancellation or merchandise ordered but refused on
delivery. All C.O.D. porcelin toilet orders that are refused will be charged the
shipping charge, plus the restocking charges.
All toilet returns should be
completed within 30 days from the original order date.